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Insights Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Cloud-based SaaS accessed through the Bazaarvoice Portal. Dashboards refresh daily using catalog data, BV Pixel transaction and visitor data, native content imports and Bazaarvoice Network syndication data, with data typically available within 48 hours.
Customer Focus
Brands and retailers from small businesses to enterprises, available globally, that already run a Bazaarvoice UGC program such as Ratings & Reviews or syndication.
About Insights
Insights and Reports is Bazaarvoice's analytics and reporting application for user-generated content, part of the Amplify portfolio. It gives brands and retailers dashboards covering ratings and reviews trends, sentiment, coverage, competitor comparison and industry benchmarks built from anonymized data across the Bazaarvoice Network, plus consumer research via the Influenster community and social analytics.
About the Company
Bazaarvoice is a user-generated content platform vendor connecting thousands of brands and retailers to their customers' voices, with products organized into Source, Display and Amplify portfolios. It is headquartered in Austin, Texas.
Insights Key Features
Insights
- Ratings and reviews trend dashboards
- UGC coverage opportunity identification
- Customer question and feedback monitoring
- Competitive program comparison
- Industry benchmarks from network data
- AI sentiment highlights and lowlights
- Daily dashboard refresh
Consumer insights and research
- Influenster community surveys
- Up to 1,000 data points per member
- VoxBox campaign funnel metrics
- Brand awareness and purchase intent measurement
- Customizable brand surveys
Social Analytics
- Metrics across major social platforms
- Conversion funnel measurement
- Story analytics and revenue reporting
- AI and computer vision content analysis
Pros
- Benchmarks built from anonymized data across the large Bazaarvoice Network
- Consumer research access via the multi-million-member Influenster community
- Insights analysis referenced in the Ratings & Reviews Essentials tier
- Covers reviews, questions, sentiment, competitors and social in one product
Cons
- No published pricing for any tier
- Requires an existing Bazaarvoice UGC implementation and assigned roles
- Dashboards need at least 10 reviews or questions to display data
- Data can lag up to 48 hours behind live activity
- Reporting accuracy depends on BV Pixel and catalog data quality
Overall
Insights and Reports suits brands and retailers already running Bazaarvoice ratings, reviews or syndication programs, offering network-level benchmarking and Influenster-based consumer research that standalone analytics tools cannot replicate. The main trade-off is that it is not sold as a priced standalone product and depends on the wider Bazaarvoice platform, with no public price list. Companies without an existing Bazaarvoice UGC program would need to adopt one first.
Insights FAQ
How much does Insights cost?
The vendor does not publish pricing for Insights. Contact the vendor directly for a quote. Vendor website: https://www.bazaarvoice.com/products/insights-and-reports/
What costs beyond the subscription should I budget for?
Not publicly disclosed. Bazaarvoice's pricing page does not list implementation, onboarding or add-on fees, and Insights requires an existing Bazaarvoice UGC implementation (such as Ratings & Reviews or Syndication), which is priced separately by quote.
Who is Insights best suited for?
Brands and retailers that already run a Bazaarvoice UGC program such as Ratings & Reviews or Syndication. The vendor says its offerings serve companies from small businesses to enterprises globally, and Insights dashboards are aimed at teams analyzing product performance, customer feedback and competitor benchmarks.
How long does it take to implement Insights?
Not publicly disclosed. Bazaarvoice's documentation notes that once a UGC program is running, Insights data usually takes up to 48 hours to become available and dashboards refresh daily; at least 10 reviews or questions must exist before Insights display data.
How easy is Insights to learn and use?
Bazaarvoice describes Insights as easy-to-use dashboards that reduce time spent sifting through UGC data, with pre-built and customizable report templates. Access requires an assigned solution and role (Reports Contributor, Reports Administrator or Account Administrator) in the Bazaarvoice Portal.
What support is included, and what costs extra?
Not publicly disclosed in detail. The vendor's pricing page indicates dedicated Client Success support is included from the Advanced tier of Ratings & Reviews upward, and premium Client Success offerings at Enterprise; no support costs are published.
Last reviewed: November 3, 2026
