Platform is available as both an on-premise solution and as a SaaS solution.
Vendor works with small to midsize companies.
MetLife, Universal Underwriters Group, Harvard University, Jefferson Memorial Hospital, Honeywell.com
ServiceDesk MSP is facility maintenance software designed specifically for service providers that focuses on Windows desktop monitoring, network monitoring, performance monitoring and computer telephony integration. The platform is equipped with billing and account management, advanced analytic capabilities and technician auto assign tools.
The software provides businesses with tools designed to manage the full service ticket lifecycle, create and publish service level catalogs and gather end-user feedback through custom surveys. Additionally, the platform is equipped with an integrated remote control functionality that enables technicians to take over the requester’s workstation.
KOHO Software was founded in 2014 and is headquartered in Tampa, Florida.