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KOHO Software ServiceDesk MSP Review

Product Snapshot

Product Pricing

$45 per technician per month


Platform is available as both an on-premise and a SaaS solution.

Customer Focus

Vendor works with small to midsize companies.

Select Customers

MetLife, Universal Underwriters Group, Harvard University, Jefferson Memorial Hospital,


About ServiceDesk MSP

KOHO Software ServiceDesk MSP ServiceDesk MSP is facility maintenance software designed specifically for service providers that focuses on Windows desktop monitoring, network monitoring, performance monitoring and computer telephony integration. The platform is equipped with billing and account management, advanced analytic capabilities and technician auto assign tools.

The software provides businesses with tools to manage full service ticket lifecycles, create and publish service level catalogs and gather end-user feedback through custom surveys. Additionally, the platform is equipped with an integrated remote control functionality that enables technicians to take over the requester’s workstation.

About the Company

KOHO software was founded in 2014 and is headquartered in Tampa, Florida.


ServiceDesk MSP Key Features

  • Change management tools
  • Multi-stage approval processes
  • Self service portal
  • Mobile accessibility
  • 150+ built-in, custom, query and flash reports
  • Multi-site support capabilities
  • Data archive
  • Integrated asset management tools
  • Invoice creation and payment tracking
  • Knowledge base curation
  • Workflow automation
  • Company-specific business rules configuration capabilities


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