$45 per technician per month
Platform is available as both an on-premise and as a Saas solution.
Vendor works with small to midsize companies.
MetLife, Universal Underwriters Group, Harvard University, Jefferson Memorial Hospital, Honeywell.com
ServiceDesk+ is facility management software that provides ITIL services desk and asset management tools. The platform allows users to create and publish service catalogs, conduct issue analysis and implement IT ticket workflow automation.
The software enables businesses to integrate social media channels, generate a solution knowledge base and utilize custom SLAs with four hierarchy levels. Additionally, the platform allows companies to configure business rules in order to manage incoming tickets, automate ticket dispatch based on agent skill sets and improve IT help desk management.
KOHO Software was founded in 2014 and is headquartered in Tampa, Florida.