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FACILITY MANAGEMENT

KOHO Software ServiceDesk+ Review

Product Snapshot

Product Pricing

$45 per technician per month

Technology

Platform is available as both an on-premise and as a Saas solution.

Customer Focus

Vendor works with small to midsize companies.

Select Customers

MetLife, Universal Underwriters Group, Harvard University, Jefferson Memorial Hospital, Honeywell.com

 

About ServiceDesk+

KOHO Software ServiceDesk+ ServiceDesk+ is facility management software that provides ITIL services desk and asset management tools. The platform allows users to create and publish service catalogs, conduct issue analysis and implement IT ticket workflow automation.

The software enables businesses to integrate social media channels, generate a solution knowledge base and utilize custom SLAs with four hierarchy levels. Additionally, the platform allows companies to configure business rules in order to manage incoming tickets, automate ticket dispatch based on agent skill sets and improve IT help desk management.

About the Company

KOHO Software was founded in 2014 and is headquartered in Tampa, Florida.

 

ServiceDesk+ Key Features

  • Data archiving
  • IT ticket lifecycle management tools
  • CMDB
  • Purchase and contract management
  • Self service portal
  • Load balancing ticket dispatch methods
  • IT ticket alert and notification settings
  • End-user feedback and survey capabilities
  • Mobile accessibility via iOS and Android devices
  • Multi-site support and management functionality
  • 150+ built-in custom, query and flash reports

 

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