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Perfectware Field Service Management Review

Product Snapshot

Technology

Perfectware Field Service Management is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Small Business, Medium-sized Business

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About Perfectware Field Service Management Application

Perfectware Field Service Management Perfectware Field Service Management is a set of software tools that has been designed for and by the Mechanical Contractor service industry. Using today’s technology, we have established a software that provides better communications to the operations of the service organization, as well as customers and field operations. Perfectware features include service dispatch, contract and project management, time and billing, job costing, standard tasking, equipment tracking, refrigerant usage tracking, remote access and mobile technician access. Perfectware has extensive built in reports to better manage a service business, including contract and project over and under reports, manpower planning, financial and billing reporting, forecasting reports, equipment and refrigerant reports. Perfectware CRM/SRM module tracks sales from cold call to sold throughout the sales funnel, includes electronic contracts and estimating.

About Perfectware Solutions
Perfectware Solutions was founded 1997 in partnership with a IT services and developments company and a Mechanical Contractor. The large Mechanical contractor needed a software that provided easier and better reporting, call flow, communication, and information to operate and grow their business. As word spread Perfectware grew and added more modules including CRM/SRM with electronic contracts, estimating, and mobile device access. Perfectware’s new features and modules are still created and developed in Partnership with it’s total user base to ensure that all the Contractors. needs are met. Perfectware Contractors are located throughout the US and territories.

Perfectware Field Service Management Key Features

  • Service Dispatch
  • Contract Management
  • Project Management
  • Refrigerant Tracking and Reporting
  • Extensive Real-Time Reporting Built-in
  • Mobile Tech Solution (WebTech)
  • Customer Web Portal with internet service requests
  • Integration with Any Accounting System
  • Access from Anywhere from Any Device
  • Electrical Service and Maintenance
  • Job Costing
  • Equipment Tracking and Reporting
  • Manpower Planning reporting
  • Automated Client and Field Technician communications
  • Service Call Prioritization and Escalation

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