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Helprace Review

Product Snapshot

Product Pricing

Platform is availble in three plans:

  • Truly Free: up to three agents
  • Targeted: $9 per agent per month
  • All-In: $18 per agent per month

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with small to midsize companies across multiple industries.

Select Customers, adaQuest, Life Launchr, Boombox, In&Work


About Helprace

Helprace Helprace is helpdesk software designed to scale as a company grows. The platform allows users to streamline ticketing processes, centralize and publish company literature and engage customers to collect feedback.

The software provides businesses with tools to create canned email responses, establish case rules, set support team goals and collaborate using private note functionalities. Additionally, the platform enables companies to offer customers actionable solutions, an online support community and a searchable knowledge base to assist customers in discovering solutions without sending a help request.

About the Company

Helprace was founded in 2011.


Helprace Key Features

  • Customer engagement through email, community, feedback widget and contact form
  • Multi-language capabilities
  • Utilize custom company themes via logos, CSS and HTML
  • Ticket workflow tools including filters and tags
  • SLA target functionalities, agent performance monitor and goal tracking
  • Agent collision alerts and real-time ticket status updates
  • Customer profile tools


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