Serena Issue and Defect Management is available as an on-premise solution or as a SaaS solution that requires no additional hardware.
Serena works with multinational, enterprise and mid-sized customers.
Contact vendor directly for case studies.
Serena Issue and Defect Management is a defect tracking software solution that works from capture to resolution. After users submit bug reports, the program can route the reports automatically to working developers. Users can then track the statuses of their cases and see all developer actions in full audit trails.
Meanwhile, the system monitors all defect trends and can integrate with a number of other third party software configuration platforms. Once a report is fully resolved, the product notifies the user who submitted the report. Lastly, Serena Issue and Defect Management can generate reports on application defects and defect patterns at an enterprise level.
About Serena Software
Serena Software was founded in 1980 and is headquartered in San Mateo. The company works with 3,000 customers across the globe.