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DEFECT TRACKING

– Serena Issue and Defect Management Review

Product Snapshot

Technology

Serena Issue and Defect Management is available as an on-premise solution or as a SaaS solution that requires no additional hardware.

Customer Focus

Serena works with multinational, enterprise and mid-sized customers.

Selected Customers

Contact vendor directly for case studies.

About Serena Issue and Defect Management

Serena Issue and Defect Management is a defect tracking software solution that works from capture to resolution. After users submit bug reports, the program can route the reports automatically to working developers. Users can then track the statuses of their cases and see all developer actions in full audit trails.

Meanwhile, the system monitors all defect trends and can integrate with a number of other third party software configuration platforms. Once a report is fully resolved, the product notifies the user who submitted the report. Lastly, Serena Issue and Defect Management can generate reports on application defects and defect patterns at an enterprise level.

About Serena Software
Serena Software was founded in 1980 and is headquartered in San Mateo. The company works with 3,000 customers across the globe.

Serena Issue and Defect Management Key Features

SaaS or on-premise defect tracking software solution
Users can submit reports and have the program route them to developers
Tracks all defect trends across an enterprise
Shows the status of each open bug report
All developer actions are stored in audit trails
Integrates with a number of third party software configuration management platforms
Generates a variety of defect reports