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ServiceMax Field Service Management Review

Product Snapshot


ServiceMax Field Service Management is a SaaS solution and requires no additional hardware for installation.

Customer Focus

ServiceMax works for Mid-size businesses, large and multi-national enterprises.

Select Customers

Lumenis, SPP Pumps, Elekta, Inspecta, Fourteen IP Communications

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About ServiceMax Field Service Management

ServiceMax Field Service Management ServiceMax Field Service Management is a software designed to get the right people to the right job though work order management, advanced scheduling, and workforce optimization. ServiceMax maintains the accuracy of service contracts, warranties and installed products. It also facilitates collaboration and enables machine-to-machine communication. Field techs are able to post questions or photos to troubleshoot with others. The software is search and hashtag enabled and provides content through real-time streaming. ServiceMax gives access o all valued standard features such as profiles, status updates, sharing, liking, following, groups, and more. For optimal control, ServiceMax offers customer and partner portals that control what customers can view and access.

About ServiceMax
ServiceMax has won multiple awards for its software and work environment. The company is headquartered in Pleasanton, California.

ServiceMax Field Service Management Key Features

  • Scheduling: scheduling and workforce optimization
  • Workorder management
  • Parts logistics: spares inventory, reverse logistics, depot repair, RMA
  • Social: ServicePulse, Ticker, M2M
  • Contracts and billing, warranty management
  • Installed base management
  • Mobile: HTML5, Offline, Native iPad

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