SAVO Smarter Content is content management software designed specifically for sales enablement purposes. The platform automatically delivers sales-centric content such as marketing assets, product stats and competitor data to sales representatives as required by sales processes, and is accessible via CRM systems as well as mobile devices and tables in order to facilitates sales processes from any location or while traveling.
PandaDoc is document management software designed to streamline sales document creation, sending and tracking processes, integrates with third-party business tools already in use such as CRM and financial management tools, and provides users with document process control tool sets for document automation, analysis and team management. The platform offers multiple feature sets in order to enable users to customize the system in order to best reflect company-specific workflows and operations.
Dropbox Business is enterprise content management software that provides users a centralized data repository that enables the storage and sharing of corporate documents and files. The platform offers flexible storage plans in order to meet the storage and sharing needs of any organization, is equipped with file and version recovery functionalities, and allows users to identify or assign a team folder manager in order to better manage file visibility, system control and synchronization processes.
Evernote Business is enterprise content management software that provides users with a centralized, unified data repository designed to facilitate content creation, sharing and collaboration processes. The platform is designed to enhance existing workflows and to integrate with any apps already in use, facilitates text-based content searches, and allows users to store and manage PDFs and image files.
Cloud Shared Office is a true file collaboration software solution that facilitates teamwork for all company documents. The platform allows users to work on the same files together and send out real-time updates and notifications.
What about New Year, new community bank? What better time to make a list of resolutions for your community bank? Specifically, think about what process improvements or technology enhancements could benefit your customers and employees. This blog post from Michelle Harbinak-Shapiro of Hyland Software provides a few ideas on ECM for banking to get you started.
OptifiNow Content Management is enterprise content management software designed to centrally manage and deploy the most current content, manages multiple file types including Office documents, PDFs, art files, video and audio files, and insures compliance and brand standards. The platform creates an organized and searchable content database, ensures that only the most current collateral, branding and promotions are in use, and is equipped with enhanced security measures including user access controls and automatic audit trails.
While we may still be waiting for flying cars and calorie-free ice cream, the future may be closer than you think when it comes to knowledge management. Here are a few progressive ideas you can implement now to start building the knowledge base of the future.
Organizations around the world face market pressures that make providing excellent customer service a necessity. The ability to quickly and accurately address customer issues is a prerequisite for ensuring customer satisfaction and retention.
Implementing knowledge management in the contact center can have a profound effect on the quality and efficiency of your service operations. Customers benefit from interactions with more knowledgeable agents, who are empowered to resolve issues with greater speed, accuracy and consistency.