Types of Social Media and How They Will Impact CRM 2.0
Web 2.0 is comprised of many diverse online communication channels. But, what are these mediums, and what will they mean for CRM 2.0? Read on to learn more.
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iPhone CRM: The Basic Features and Why You Need to Consider It
If you work in a bustling enterprise environment or actively use your company’s CRM program, you have probably heard a thing or two about the iPhone’s position as an enterprise phone. It’s even possible you consider the iPhone to be the answer to your mobile business needs. If this is the case, you are not wrong to consider an iPhone over a BlackBerry or even an Android or Windows phone.
Build Loyalty with Customer Relationship Management Software
One of the most profitable things you can do for your company is to ensure the customer base stays loyal. The challenge, of course, is ensuring that your customers do not seek out your competition to satisfy a need or right a wrong. The key to ensuring you take a proactive approach to building this loyalty is found in customer relation management software.
Is CEM the Future of CRM?
It is key to know the difference between CEM and CRM and the benefits of using them together. This article reviews CEM in reference to CRM programs.
Is CRM Pushing Service out of Style?
There are pitfalls to CRM programs. The biggest issue is how customer relations are effected by the elimination of personalized customer service. This article provides valuable information on how CRM programs can become a problem if management doesn’t have a handle on things.
Is Your Company Ready for CRM? – Quiz
Is your company ready for a customer relationship management solution? Take this brief CRM quiz to find out.
Is Your CRM Solution a Part of Your Company’s Value Chain?
How to determine if your CRM solution is part of your company’s value chain.
Five CRM Negotiation Tips
Although the CRM marketplace is highly-competitive and vendors are willing to slash prices to win your business, effectively negotiating your CRM software deal takes knowledge, skill and confidence. Here are some tips to help you get your CRM software solution at the best possible price.
Choosing the Right CRM Software
Choosing the right CRM software can be crucial in any business. Making sure that your company chooses the right CRM software for the job is one thing that will give you the competitive edge over other like companies. In today’s world where things are changing fast, being able to satisfy your customers can make or break any size business.
Five Tips for Buying Small Business CRM Software
Purchasing a small business CRM software solution can be challenge. Finding the right vendor, selecting the right features, and getting it for the right price can be confusing and time-consuming. Here are five quick tips to help you simplify the process of choosing and buying your small business software package.