Social networking, increased web based solutions and collaboration among top software providers have brought enterprise CEM (customer experience management) solutions to a new level. This means enterprise CEM solutions allow you to move your customers from happy people, to returners, and then to advocates and champions, because their entire experience is well-managed and well-coordinated.
Social CRM combines CRM’s traditional relationship management functions with integration into social media facets. Users are provided with deeper insights on customers’ brand sentiments as well as expanded ways to interact. Download the Top 10 Social CRM report for our comparison of the top Social CRM software solutions.
Mobile CRM opens up relationship management tools to remote employees like sales reps, support teams and service staff, the people in the field who interact directly with clients. Tablets and smartphones can be used as tools to access and update the most relevant information about what clients and prospective clients need. Download the Top 10 Mobile CRM report for our comparison of the top Mobile CRM software solutions.
Enterprise CRM expands on the core customer relationship management functions to make them more applicable to the needs of large-scale organizations. Sales force automation, marketing automation and help desk are some of the extended functionality provided. Download the Top 10 Enterprise CRM report for our comparison of the top Enterprise CRM software solutions.
Small Business CRM provides customer relationshipment management with less of the highly complex features that come into play at the enterprise level. Though simplified, the featureset can still be highly specialized towards the specific needs of small organizations while still being lightweight. Download the Top 10 Small Business CRM report for our comparison of the top Small Business CRM software solutions.
On-premise CRM in in-house CRM, installing all the software elements locally to give the client the security of full control of all the data going in and out. Download the Top 10 On-Premise CRM report for our comparison of the top On-Premise CRM software solutions.
Cloud CRM provides a way to enjoy all the functionality of an on-premise CRM system without having to invest in a large-scale on-premise implementation. Download the Top 15 Cloud CRM report for our comparison of the top Cloud CRM software solutions.
Customer Relationship Management (CRM) software catalogs and categorizes important information about a company’s customers and leads in a centralized database. Customer information is combined with analytics and automation tools to let organizations track their individual customer relationships. Download the Top 40 CRM report for our comparison of the top CRM software solutions.
Customer CRM solutions empower companies to deliver a better, more convenient experience to existing and potential clients. With customer CRM, businesses can significantly increase acquisition, satisfaction, and loyalty.
Siebel, the undisputed leader among CRM companies in the 1990s, had fallen from grace by 2005. What happened to this once unstoppable force? Damaged customer relationships and intensifying competition proved to be more than the company could handle, and Siebel was eventually purchased by Oracle.