3i Infotech i-enable sd is an ITIL web helpdesk program made for IT companies. From ticket submission to case resolution, you can track multiple support inquiries and react to each one based on its severity, ultimately preventing escalation.
3i Infotech i-enable rmf works on both small business and enterprise networks alike to monitor IT infrastructures. From the program’s dashboard, you can receive a drill-down view of your network statistics, such as usage, problems, and performance.
Not all tech buzzwords are fluff, but most of them are. In this article we explore some of the IT management buzzwords that will be flying past your head in the boardroom in 2013.
The IKANOW Platform is open source IT infrastructure monitoring and threat assessment software designed to integrate and analyze any type of data source including both structured and unstructured. The platform automates the breach investigation process, correlates data cross all of the user’s security systems, and is equipped to detect threads and anomalies other systems generally miss.
With the expansion of the ChangeGear platform to include fully customizable modules, SunView Software is helping companies integrate their line of business processes with the ITIL-based framework. The modules have customizable workflow to match existing processes outside of the IT Organization helping to better align the business through standardization of practices.
Customer experience is critical to the success of every business. Here’s a quick overview of how Ipswitch’s Network Management division builds longstanding and meaningful relationships with their customers in a branded online community.
DataSplice is a tool that integrates enterprise data systems (primarily IBM Maximo) and mobile handhelds. It connects to relational databases and downloads the necessary data to mobile devices. It also allows changes to the data in the handheld to be pushed back to the various databases.
DeskCenter Management Suite is IT asset management software that provides users with tools designed to assist with asset management, deployment and release management, cybersecurity management, and IT service management. The suit enables users to manage client, mobile device and server inventories, is equipped with workflow-based software deployment capabilities including self-service portals, rule-based deployment, and time- and event-based deployment, and performs patch-level analysis of all devices.
Keeping track of IT assets on a big network is challenging enough; monitoring all your applications and software license compliance to boot seems impossible. iQuate, however, does just that, bringing visibility to virtually everything happening on an enterprise-grade network. Founder and CTO Jason Keogh talked to us about the ways iQuate can be a cost saver for any business.
FuseMail, from j2 Global, offers secure, archived email with 100% uptime. The service is ideal for compliance with discovery requests and businesses who need virus-free, encrypted email that never goes down. The platform offers its own web-based email client, as well as a hosted Microsoft Exchange service.