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– 3i Infotech i-enable sd (service desk) Review
Product Snapshot
Technology
On-premise
Customer Focus
3i Infotech works with enterprise companies in the fields of banking, energy, contracting, insurance, healthcare, manufacturing, retail, media, and pharmaceutical.
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3i Infotech i-enable sd (service desk)
3i Infotech i-enable sd is an ITIL web helpdesk program made for IT companies. From ticket submission to case resolution, you can track multiple support inquiries and react to each one based on its severity, ultimately preventing escalation. The product provides a single contact point for user help requests and enforces ITIL best practices. Using this program will improve your company’s operational efficiency, decrease the time needed to resolve customer cases, and lower costs.
About 3i Infotech
3i Infotech provides IT services for over 1,500 customers from around 50 countries. The company has won a number of awards, including the 2011 Best Takaful Technology Company Award, the CRN Xcellence Award 2011, and more. Currently, 3i Infotech is developing and implementing anti-laundering software for banks.
3i Infotech i-enable sd Key Features
- Web-based help desk program that tracks support cases
- Logs all cases into history and uses them for future case references
- Enforces ITIL best practices
- Sorts cases by severity, priority, and status
- Customizable web portal
- Multi-language support
- Reduces case escalations and drives up customer satisfaction
- Sends follow-up e-mails to customers automatically
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