Enghouse Interactive Contact Center is a helpdesk platform designed for businesses that want to boost performance and improve customer satisfaction. The application improves response times, controls costs and proactively manages a team’s performance and efficiently queues and distributes calls and emails across a team.
SmartSupport is knowledge base management and community forum software equipped with article optimization tools, facilitates multi-channel support processes, and allows users to customize the interface to match company branding ideas. The platform is built with intelligent content search algorithms designed to populate search results as queries are typed, media-rich article editing tools, and custom forms and tagging capabilities.