EnterpriseWizard ITIL improves the quality of IT services by providing an Information Technology Infrastructure Library framework in which to structure IT best practices. Far from being a rigid rubric, the ITIL framework provided by EnterpriseWizard’s solution scales and adapts to the existing requirements of the organization.
EnterpriseWizard Help Desk provides Change Management, Asset Management, Time Management and Customer Survey functionality—a fully featured ITSM suite. Reduced response times through automatic call assignments and bottleneck alerts work to improve customer satisfaction.
Winner of the Users Choice gold, best in class award for multi-channel e-service. Gold Award winners stand alone atop a competitive field and SupportWizard (now upgraded to EnterpriseWizard) is the top rated product for multi-channel e-service because it is the only product built on an adaptive technology core.