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– EnterpriseWizard Help Desk Review

Product Snapshot


EnterpriseWizard Help Desk is available as either an SaaS or on-premise solution.

Customer Focus

Small Business, Mid-Size Business, Enterprise

Select Customers

Shorenstein Realty Services, Chevron Corporation, Hot Topic Media, Tektronix, CSF International

About EnterpriseWizard Help Desk

- EnterpriseWizard Help DeskEnterpriseWizard Help Desk provides Change Management, Asset Management, Time Management and Customer Survey functionality—a fully featured ITSM suite. Reduced response times through automatic call assignments and bottleneck alerts work to improve customer satisfaction. Functions can be integrated across departments and a diverse suite of APIs ensures easy integration into infrastructure.

About EnterpriseWizard
Since opening its doors in 1991 EnterpriseWizard, Inc. has specialized in web-based BPM solutions targeting various segments in that business software category. Central to EnterpriseWizard’s strategy is the idea of removing the need for any custom coding when using their solutions.

EnterpriseWizard Help Desk Key Features

  • Workflow rules for ticket movement automation
  • Aggregation based triggers comparing event frequency to expectations
  • Business rule creation without coding
  • Graphical workflow editor
  • Data importation from spreadsheets and legacy systems
  • Facebook integration
  • Ticket submission via Facebook
  • Facebook wall post conversion into tickets
  • Live chat
  • Importation of chats into tickets
  • HTML ticket creation from emails
  • FAQ/knowledgebase integration
  • Customization without custom coding
  • Integrated document manager
  • Integrated contract management
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