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Agiloft Service Desk Suite Review

Product Snapshot

Technology

Agiloft Service Desk Suite is available as an on-premise solution.

Customer Focus

Agiloft works with enterprise, multinational and mid-sized customers.

Selected Customers

EMC2, U.S. Air Force, Chevron, Metrico Wireless, Cal Poly State University

About Agiloft Service Desk Suite

Agiloft Service Desk Suite Agiloft Service Desk Suite is a help desk software solution designed to handle both internal and external service inquiries. For internal operations, the program easily guides employee inquiries to IT staff using distribution workflows and live chat windows. When handling customer inquiries, the system works across all communication channels to notify workers of new cases, ensure that no case is forgotten and allow workers to easily send out messages. Additionally, the product ensures that best practices are used to deal with each inquiry, and users can easily pull up information on any given asset. Lastly, Agiloft Service Desk Suite can use approval workflows to ensure that all significant IT changes receive proper sign-offs.

About Agiloft
Agiloft was founded in 2001 and is headquartered in Redwood City. The company serves customers in Europe, South America, Asia and North America.

Agiloft Service Desk Suite Key Features

  • SaaS help desk software solution
  • Routes internal inquiries to IT staff using user-defined workflows
  • Sends customer inquiries to workers across all channels
  • Ensures that all inquiries are dealt with
  • Hosts FAQs
  • Easily pulls up asset information
  • Can require authorization from managers to make significant IT changes

 

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