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Get Satisfaction

Get Satisfaction is the community forum solution that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle.

5 Must Haves for a Complete Social Support Strategy

Your customers have adopted a more social way of communicating online, and they expect your support department to do so too. The good news is that you don’t have to hire an army to deliver exceptional customer support. A good social support strategy allows you to leverage your customers for dynamic, collaborative support that’s always available, anywhere your customers are.

Communities Build Better Customer Experience:The 6 Stages of the Customer Lifecycle

Your prospective customers trust the opinions of their peers more than they trust even your best-crafted marketing messages. The most effective thing you can do to influence their purchase decision is empower brand advocates to do your word-of-mouth marketing for you.

Free IDC Analyst brief: Deliver Better Customer Experience with Community

Download this brief to learn about the customer experience technology you can’t afford to ignore. In this brief, Michael Fauscette, Group VP of Business Solutions at IDC, explains why a customer community platform should be an integral part of your customer experience strategy.

5 Steps to Collecting Amazing Customer Feedback

Your customers use your products and services every day. They’re a great resource for insight into what you do well, and what you can improve upon. Smart businesses are recognizing that customer feedback is key to driving product innovation and customer loyalty.

Customer Communities: New-School Forums That Drive Revenue from Social

Looking for a better relationships with your customers? Get Satisfaction helps companies build trusted communities where you can have open, […]

Get Satisfaction

Get Satisfaction is the community platform that helps companies create engaging customer experiences by fostering online conversations about their products […]

How Get Satisfaction Transforms Customer Engagement

Get Satisfaction powers customer engagement through online communities, connecting prospects with customers to create an open two-way dialogue and drive sales. This new generation of social forums allows companies to market directly to their audience and have that audience be brand advocates in return. We spoke with Get Satisfaction’s VP Marketing Azita Martin on the opportunities and challenges of the second generation of social and how they will affect the future of community forum platforms.

– Get Satisfaction Customer Engagement Platform

Get Satisfaction provides customer engagements tools for a variety of communities, including marketing, support, ecommerce, and product.