GS/HelpDesk is internal IT service management software for IBM Notes/Domino designed to support commonly implemented ITIL service support processes including incident management, problem management and change management. The platform enables service agents to create, update and close incidents via mobile interfaces for iPhone and Android, update and close service requests via email on any device type, and is equipped with archiving and data loading agents.
GroupSoft Systems GS/SalesDesk is a sales force automation software solution that works inside IBM Lotus Notes to maintain all sales opportunities. Users start out by creating customer accounts and uploading sales and marketing materials. The program can then distribute these materials to prospects, set up action items and monitor all progress towards closing deals.
GS/ServiceDesk is customer service software designed for IBM Lotus Notes/Domino. The platform automatically converts emails and web requests into service requests, automatically links user communications with existing service requests, and is equipped with broadcast email capabilities including full filtering on any combination of fields.