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GroupSoft Systems GS/ServiceDesk Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as an on-premise solution.

Customer Focus

Vendor works with midsize and large enterprises.

Select Customers

ABN-AMRO, Cambridge University Press, Baxter Canada, Flanders Investment & Trade, Delta Dental


About GS/ServiceDesk

GroupSoft Systems GS/ServiceDesk GS/ServiceDesk is customer service software designed for IBM Lotus Notes/Domino. The platform automatically converts emails and web requests into service requests, automatically links user communications with existing service requests, and is equipped with broadcast email capabilities including full filtering on any combination of fields.

The software allows service agents to acknowledge and close requests from any mail client or device type, displays prior customer history when a customers call in, and includes a full-featured defect tracking functionality. Additionally, the platform is equipped with elapsed time, business-hours, and billing-related time tracking tools, automatically sends customer satisfaction surveys via email, and is built with an archive database and archiving agent.

About the Company

GroupSoft Systems was founded in 1993 and is headquartered in Massachusetts.


GS/ServiceDesk Key Features

  • Product License and Contract Renewal reminders
  • RSS feed support
  • Staff document and timesheet management
  • Knowledge management tools including multiple database search tools
  • Customer portals and self-help tools
  • Downloadable file repository


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