GroupSoft Systems GS/ServiceDesk is available as an on-premise solution.
GroupSoft Systems works with enterprise and mid-sized companies.
ABN-AMRO, Cambridge University Press, Baxter Canada, Flanders Investment & Trade, Delta Dental
GroupSoft Systems GS/ServiceDesk is a customer service software solution that works inside IBM Lotus Notes to convert emails and web messages into service cases. As these requests come in, the program can send out email acknowledgements and pull up customers’ profiles and request histories. Users can then check to see if the problem is ongoing, start the resolution process and escalate the case if needed. As reps go through their cases on a daily basis, the system can organize their complete caseloads into separate, individual folders. The product can send feedback surveys to customers upon case resolution, and users can maintain a knowledgebase for common problems and solutions. Lastly, GroupSoft Systems GS/ServiceDesk makes all of its databases fully searchable by keyword.
About GroupSoft Systems
GroupSoft Systems was founded in 1993 and is headquartered in Massachusetts.