PhaseWare, Inc.
Founded in 2005, PhaseWare is a leading provider of customer service and support software applications. Optimized to deliver a robust […]
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PhaseWare Tracker
The PhaseWare Tracker product suite creates a fluid customer support experience with streamlined workflows, automated task processing, incident and performance management tools, and a supporting knowledge base application that enables timely, effective agent troubleshooting as well as customer self-service. For the customer support agent, PhaseWare Tracker will improve their productivity and performance by providing a single interface for managing customer information, prioritizing cases, documenting case histories, researching solutions, managing tasks and alerts, escalating cases, and monitoring performance.
PhaseWare Help Desk Review
PhaseWare help desk software enables service departments to manage and control all aspects of their service desk through a single solution. PhaseWare’s traditionally installed solution provides the functionality that meets all your help desk and customer service needs.
About PhaseWare Customer Service Software
The PhaseWare solution suite includes complementary applications that work together to power total customer service across all phases of the life cycle.