Phaseware provides affordable, powerful solutions catered towards small to mid-sized companies. Phaseware’s next generation suite of products provide the features and support companies need to run a successful help desk department and maintain high levels of customer service.
PhaseWare provides help desk and service management solutions for companies all over the world. PhaseWare Solutions provides software solutions that are specifically tailored towards companies that deal with external customers on a regular basis.
PhaseWare help desk software enables service departments to manage and control all aspects of their service desk through a single solution. PhaseWare’s traditionally installed solution provides the functionality that meets all your help desk and customer service needs.
PhaseWare Help Desk and Service Desk solutions are cost-effective ways for organizations to set up IT support departments. PhaseWare’s service desk solution provides all the features your organization needs to maintain top level IT support while keeping costs low. PhaseWare’s Help Desk Solution also has the capabilities to improve the efficiency of your IT department at a very affordable cost.
Its most recent release, PhaseWare Tracker, is a help desk solution suitable for help desks and customer support departments that deal with a huge volume of incoming calls and also provides help desk capabilities to support offices in multiple locations. PhaseWare Tracker allows companies that deal with customers on a regular basis to succeed with sophisticated tools that are now made affordable for everyone.
PhaseWare Tracker provides many features which help to create a unique and personalized customer experience. Some key features of PhaseWare Track include:
With powerful yet simple capabilities, PhaseWare Solutions provides affordable solutions that are easily implemented and quickly taught with minimal training involved. This ensures your help desk department is always up and running, to maintain the high quality customer service necessary to ensure a successful organization.