Get Satisfaction is a web engagement management software solution that is designed to build self-sustaining online communities for brands. As customers opt into an online community, they can bring up discussions, ask questions and help each other out.
Sprinklr takes social relationship management seriously. Focused on developing a robust product built to grow as the social marketplace evolves, Sprinklr is in it for the long run. Since its inception in 2008, the company has diligently picked up over 100 Fortune 1000 customers. We spoke with CEO and founder Ragy Thomas about what makes Sprinklr so unique and successful, what challenges companies are facing in the social age, and what the future of social will hold.
Sprinklr Social Cloud is social media management software that enables users to reach, engage and listen to target audiences and customer bases. The platform identifies the best channels and methods for connecting with customers, enables users to post content designed to initial personalized and relevant conversations, and delivers data and insights on what customers are talking about across social channels.