Telax Cloud Contact Center is a cloud call center platform designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training and affecting better decisions through robust analytics. The application is a customizable platform with advanced feature set with robust security features as well as disaster recovery plans for all situations.
When selecting a call center technology, many factors must be considered. The underlying strength of the technology is crucial. But the most important element is to select a solution that is in tune with the focus of the business: both short-term and long-term goals must be taken into consideration.
Reporting and call recording are two of the most important data gathering exercises of a call center, and Telax call center solutions provides highly comprehensive business intelligence tools that give you real-time access to agent data,
Capture astounding benefits in cloud computing with Telax Hosted Call Center.