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Product is a SaaS solution and requires no additional hardware for installation.
Vendor works with businesses of all sizes and in various industries such as telecommunications, government and education.
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Telax Cloud Contact Center is a cloud call center platform designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training and affecting better decisions through robust analytics. The application is a customizable platform with advanced feature set with robust security features as well as disaster recovery plans for all situations.
The software can be scalable at planned and unplanned call volume as well as outcome-focused routing for customer interactions. The program gives users access to real-time customer insights from every interaction as well as integration with common billing systems for enhanced experience.
Telax was founded in 1999 and is headquartered Toronto, Ontario.