VICIdial is a call center software suite designed to handle inbound, outbound and blended calls. The platform enables users to create agent call scripts that include customer-specific data such as name and address, implement auto-dial functionality for use with call campaigns, and sends live calls to available agents.
VICIhost is fully featured contact center software that provides call center users with inbound auto call distributor tools, outboard predictive dialing functionalities and is equipped with integrated call recording capabilities. The platform supports communication through email and chat, provides users with skill-based agent routing capabilities and allows three-way calling activities through the agent screen.