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Vicidial Group VICIhost Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Platform is available as both an on-premise solution and as a SaaS solution.
Customer Focus
Vendor works with business of all sizes and across multiple industries.
Select Customers
Contact vendor directly for case studies.
About VICIhost
VICIhost is fully featured contact center software that provides call center users with inbound auto call distributor tools, outboard predictive dialing functionalities and is equipped with integrated call recording capabilities. The platform supports communication through email and chat, provides users with skill-based agent routing capabilities and allows three-way calling activities through the agent screen.
The software enables users to schedule callbacks, implement agent scripts based on customer data, and is designed to integrate with external CRM software systems. Additionally, the platform is equipped with ‘click-to-listen’ call monitoring tools, auto-generates call lists and ensures full regulatory compliance for USA, Canada and UK.
About the Company
Vicidial Group was founded in 2007.
VICIhost Key Features
- Accessible via any internet-connected computer
- Report generation tools
- Scalable to support hundreds of logged-in agents
- Built-in voicemail boxes
- Includes Zoiper Webphone
- Call list import capabilities
- Customer data encryption functionality
- Available agent audio soundboards
- Call campaign auto-dial capabilities
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