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Vicidial Group VICIdial Review

Product Snapshot

Product Pricing

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Platform is available as both an on-premise solution and as a SaaS solution.

Customer Focus

Vendor works with companies of all sizes and across multiple industries.

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About VICIdial

Vicidial Group VICIdial VICIdial is a call center software suite designed to handle inbound, outbound and blended calls. The platform enables users to create agent call scripts that include customer-specific data such as name and address, implement auto-dial functionality for use with call campaigns, and sends live calls to available agents.

The software is equipped with predictive dialing capabilities based on an adaptive dialing algorithm, and is designed to support single campaigns across multiple dialers as well as multiple campaigns for a single dialer. Additionally, the platform allows users to transfer calls and related customer data to another agent, broadcast dial customers with a pre-recorded message, and is equipped to send dropped calls to voicemail box, queue or extension based on user preferences and workflows.

About the Company

Vicidial Group was founded in 2007.


VICIdial Key Features

  • Supports remote call center agents
  • Supports custom hold music
  • Outbound CallerID settings and inbound CallerID gathering settings
  • Call recording capabilities
  • Designed to support multiple campaigns and lead-lists


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