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SOCIAL CRM

CRMnext Digital CRM Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

SoHo – $15 per user per month
SMB – $35 per user per month
Enterprise – $65 per user per month

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes and across multiple industries.

Select Customers

HDFC Bank, Axis Bank, Bajaj Auto Finance, TATA AIA Life Insurance, Reliance Mutual Fund

About CRMnext Digital CRM

CRMnext is an enterprise CRM platform aimed primarily at banking and financial services organizations, providing sales, service, marketing automation and analytics, deployable on cloud, on-premise or hybrid. The platform integrates with social channels and enables users to track conversations from Twitter, Facebook, LinkedIn and Google+, as well as captures brand-related conversations and mentions.

The software assists businesses with capturing leads by responding to customer queries, building contact profiles through captured information and data, and provides users with an internal collaboration tool that facilitates communication between team members. Additionally, the platform is equipped with reporting tools that focus on behavior statistics, daily volumes, demographics, location, content tone, themes and trending topics.

About the Company

CRMnext was founded in 2001 and is headquartered in India.

CRMnext Digital CRM Key Features

Social analytic reporting tools
Reference acquisition through mutual friend connections
Potential and current customer management
Lead information sharing tools
Sentiment analysis and reporting tools

CRMnext Digital CRM FAQ

How much does CRMnext Digital CRM cost?

The vendor does not publish pricing for CRMnext Digital CRM. Contact the vendor directly for a quote.

What costs beyond the subscription should I budget for?

Additional costs typically include implementation services, data migration from legacy systems, customizations, integrations, extra storage and training, all of which affect total cost of ownership.

Who is CRMnext Digital CRM best suited for?

It is aimed at mid-size and large enterprises, with a strong focus on banking, securities and financial services; the vendor also cites customers in retail, automotive, pharmaceutical and media industries.

How long does it take to implement CRMnext Digital CRM?

Not publicly disclosed. The vendor does not publish implementation timelines; it offers implementation services and the platform is described as configurable and customizable, so duration depends on the deployment.

How easy is CRMnext Digital CRM to learn and use?

User reviews commonly praise the intuitive interface and customizable features, giving an average rating around 4.7 out of 5 across major review sites, though some users report slow load times with large databases. The vendor offers online tutorials, classroom, onsite training and certification programs.

What does CRMnext Digital CRM integrate with?

It is built to integrate securely with a wide range of solutions, apps and data sources, and users report easy integration with email and calendar systems such as Gmail and Outlook. Specific integration lists are not publicly disclosed.

What support is included, and what costs extra?

Support channels include 24/7 live representative, live chat, business-hours support, email, FAQ, knowledge base, online support and video tutorials. Professional services and custom paid support are listed separately, so which items are bundled versus charged extra is not publicly disclosed.

Last reviewed: October 29, 2026