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SOCIAL CRM

Siebel Hub Buzzient Social CRM Review

Product Snapshot

Technology

Buzzient Social CRM is available as a SaaS solution that requires no additional hardware.

Customer Focus

Buzzient works with enterprise, multinational and mid-sized customers.

Selected Customers

Contact vendor directly for case studies.

About Buzzient Social CRM

Siebel Hub Buzzient Social CRM Buzzient Social CRM is a social CRM software solution that works with a number of other CRM platforms to enhance customer relationships. The program works across social media channels to harvest messages that contain user-chosen keywords. Users can then view all of these posts, create service cases for them and respond to each author. Meanwhile, the system tracks all engagement history and can pull up analytics on any keyword. All of this action occurs within a single window, and social media apps can be embedded into an installation. Lastly, Buzzient Social CRM has specific tools and features for companies in the telecom industry.

About Buzzient
Buzzient was founded in 2007 and is headquartered in Mountain View. The company has over $1 billion dollars in market capitalization.

Buzzient Social CRM Success Key Features

  • SaaS social CRM software solution
  • Works with Siebel and Salesforce installations
  • Searches social media channels for messages with user-defined keywords
  • Users can create service requests for posts and respond to authors
  • Tracks all engagement history each customer has with a company
  • Generates analytics on certain keywords
  • All program activity occurs from within a single screen

 

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