Contact vendor directly for pricing information.
Product is available as a SaaS solution.
Vendor works with companies of all sizes and across multiple industries.
TATA Sky, Tech Mahindra, ITC Limited, Viacom 18, Star
Simplify360 is an all-in-one social CRM software that enables users to engage customers in real-time, is equipped with intelligent case routing capabilities, and provides users with easy access to customer information and case details. The platform delivers real-time agent performance measurements, extracts customer service KPIs and metrics such as FRT and TAT, and is equipped with enhanced keyboard monitoring functionality.
The software is equipped with multi-level tags designed to segment social conversations, provides users with a customizable contact management system including customizable customer detail fields, and reports on engagement metrics. Additionally, the platform enables users to create customer CSAT/NPS surveys in order to collect customer feedback, is equipped with subquery level visualization tools, and provides users with competitor performance data and benchmarking.
Simplify360 was founded in 2009 and is headquartered in Bangalore, Karnataka.