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About Parature Help Desk Software

Parature’s complete, on demand customer support software solution and help desk software solution allow you to deliver exceptional customer service 24 hours a day, 7 days a week to users all over the world.

Parature Customer Service Software

Backed by the company’s fully hosted, award-winning solutions, Parature offers both customer service software and help desk software at an affordable rate suitable for both small and large corporations. Features include: peer-to-peer, self-service, real-time and resolution management analytics.

This complete help desk solution enables you to:

  • Customize the Help Desk portal to meet the specific support needs of your employee base
  • Prioritize and manage work orders centrally through your help desk trouble ticket system
  • Track assets and manage purchasing and receiving
  • Improve help desk processes through on-demand surveys and reports
  • Secure access from any Web browser, anytime and anywhere

Parature serves industry leaders such as Office Depot, ATI Technologies Inc. and Florida State University.