Articles
Today’s Customers Demand Multi-Channel Support
The traditional call center – one in which customers and service agents conduct their interactions solely over the phone – is quickly becoming extinct. Customers are ...
Why Your Business Can’t Afford a Weak Call Center
A call center plays perhaps the most vital role in a company’s quest to maximize customer satisfaction, and each interaction it conducts ...
Customer relationship management (CRM) software was once best suited to large enterprises, but today they are essential to businesses of all sizes and are available in various forms. Small business ...
Yet, most companies are forced to rely on emails, spreadsheets, Access databases, and a variety of other disparate systems to coordinate and track the various activities and resources involved in ...
Talent management software can help companies run their businesses more effectively by making sure they have the right employees working on projects that best utilize their skills. It includes a ...
A talent management system is critical to an organization’s ability to operate in the most efficient and cost-effective manner possible and to achieve and maintain a competitive edge. But, no ...
When your company embarks on a new customer relationship management strategy, there will be a lot of planning to do and many critical choices to make. But perhaps one of ...
Organizations around the globe spend more than $300 billion annually on their call centers, according to a recent article published by the American Marketing Association. In fact, the average yearly ...
An application lifecycle management software system is a suite of robust, feature-rich technology tools that can serve as a valuable asset to any organization with development-intensive operations. With these powerful ...
For years, call centers have served as the primary mode of communication between a company and its existing and potential clients. But, the call center as we once knew it ...
