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5 Must Haves for a Complete Social Support Strategy

Your customers have adopted a more social way of communicating online, and they expect your support department to do so too. The good news is that you don’t have to hire an army to deliver exceptional customer support. A good social support strategy allows you to leverage your customers for dynamic, collaborative support that’s always available, anywhere your customers are.

Communities Build Better Customer Experience:The 6 Stages of the Customer Lifecycle

Your prospective customers trust the opinions of their peers more than they trust even your best-crafted marketing messages. The most effective thing you can do to influence their purchase decision is empower brand advocates to do your word-of-mouth marketing for you.

Free IDC Analyst brief: Deliver Better Customer Experience with Community

Download this brief to learn about the customer experience technology you can’t afford to ignore. In this brief, Michael Fauscette, Group VP of Business Solutions at IDC, explains why a customer community platform should be an integral part of your customer experience strategy.

5 Steps to Collecting Amazing Customer Feedback

Your customers use your products and services every day. They’re a great resource for insight into what you do well, and what you can improve upon. Smart businesses are recognizing that customer feedback is key to driving product innovation and customer loyalty.

Bringing the Human Touch to True Collaboration

How many of us have experienced THE Email-Chain that accomplishes nothing other than getting people frustrated and wasting valuable time? Worse yet, the people on the Email-Chain work for the same company!

IBM Lotus Sametime 8.5 Meetings

Online meetings can help a social business activate networks of people that apply relevant content and expertise to improve and accelerate how things get done. Online meetings (web conferencing) allow rich collaboration within professional networks around the world—inside or outside the enterprise.

IBM Sametime Unified Telephony Lite Demo

Learn how IBM Sametime Unified Telephony provides a simple entry point for Enterprise Voice-over-IP (VoIP) with this short product demonstration video.

Nimble – Deals Tab

Check out the Deals tab in Nimble.

Nimble – Custom Fields

Watch this video to learn how to create custom fields in your Nimble account.

Welcome to Nimble – An Overview

A general overview of Nimble. Watch this tutorial to get started.