Your customers have adopted a more social way of communicating online, and they expect your support department to do so too. The good news is that you don’t have to hire an army to deliver exceptional customer support. A good social support strategy allows you to leverage your customers for dynamic, collaborative support that’s always available, anywhere your customers are.
Your prospective customers trust the opinions of their peers more than they trust even your best-crafted marketing messages. The most effective thing you can do to influence their purchase decision is empower brand advocates to do your word-of-mouth marketing for you.
Download this brief to learn about the customer experience technology you can’t afford to ignore. In this brief, Michael Fauscette, Group VP of Business Solutions at IDC, explains why a customer community platform should be an integral part of your customer experience strategy.
Your customers use your products and services every day. They’re a great resource for insight into what you do well, and what you can improve upon. Smart businesses are recognizing that customer feedback is key to driving product innovation and customer loyalty.
How many of us have experienced THE Email-Chain that accomplishes nothing other than getting people frustrated and wasting valuable time? Worse yet, the people on the Email-Chain work for the same company!
Online meetings can help a social business activate networks of people that apply relevant content and expertise to improve and accelerate how things get done. Online meetings (web conferencing) allow rich collaboration within professional networks around the world—inside or outside the enterprise.
Learn how IBM Sametime Unified Telephony provides a simple entry point for Enterprise Voice-over-IP (VoIP) with this short product demonstration video.
Watch this video to learn how to create custom fields in your Nimble account.
A general overview of Nimble. Watch this tutorial to get started.