Computer telephony integration (CTI) solutions bridge the gap between phone systems and computer applications. Read on to learn more about CTI, and why it is one of the most valuable types of call center software available today.
Customer service software can be particularly effective for companies with large, multi-site contact centers or “virtual” agents. With customer service software, these businesses can better coordinate and manage operations across all sites and channels.
See how to coordinate information among order entry, sales, shipping, and finance personnel.
Acumatica is Web-based ERP, CRM, and accounting software that can be accessed from anywhere.
Overview of Acumatica Cloud CRM solution that is integrated with its ERP software.
Get a glimpse into service management implementation in less than 90 days.
Deliver real-time information to enhance IT support processes and drive decisions.
Andrew Vick shares how he uses the Sage SalesLogix Welcome Page to manage his day more effectively.
Adam Mitchell talks about managing sales pipelines more effectively with custom queries in Sage SalesLogix.