Using the 8×8 Conference Bridge
Learn how to easily set up a conference bridge for up to 20 callers using your IP phone.
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8×8 Complete Contact Center
Move your contact center to the cloud with the 8×8 complete contact center solution.
Why Not Treat All Your Customers as Equal
The crux of CRM is customer service and customer satisfaction. This stems from working hard on building customer relationships but given that as a businessperson you are limited in terms of resources such as manpower, time, and money, you need to try and achieve the maximum returns for your efforts. How do you do this? This article discusses the significance of focusing selectively on your customers.
Help Desk Software Key Features
Help desk software can empower businesses to improve and enhance their critical post-sales support operations. This article provides some insight into the key features and capabilities of today’s most popular help desk software packages.
Your Sales Needs a Little R and R
Every sales person needs to improve their approach in tough economic conditions. A little R & R is in order and it’s no vacation!
7 Habits of Highly Effective CRM Consultants
To be a dynamite CRM sales rep, there are several key habits one should possess. This article outlines 7 habits an effective CRM representative should develop.
How to Build Sales Skills in Your Customer Service Team
Today’s contact center agents also serve as revenue generators, selling products and services in addition to answering questions and resolving problems. This article provides some tips for combining sales training with the use of customer service software to provide staff with the tools and skills they need to sell successfully.
Lumen 21 Transforms Their IT Help Desk with Remedyforce
See how Lumen 21 transformed their IT help desk and maximized user satisfaction using Remedyforce.
Pervasive Software Discovers IT Help Desk Excellence with Remedyforce
See how Pervasive Software improved IT help desk management and moved to the Cloud with Remedyforce.
Remedyforce: IT Help Desk from BMC and Salesforce.com
Remedyforce, an IT help desk solution from BMC and Salesforce.com, delivers innovation, speed, and lower costs.