Do You Really Know Who Your Customers Are and What They Want?
Getting to know the customer’s point of view on your business will help you run it in a more customer centric manner and that is the prime objective of CRM.
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Ensuring Superior Quality in Virtual Contact Center Environments
Many companies are hesitant to move to a virtual contact center model, because they fear it will negatively impact service delivery. This article highlights tips and tools that can ensure the highest quality interactions within virtual contact centers.
Top 10 Virtual Call Center Software
Virtual call center software enables companies to manage geographically dispersed service agents by providing call monitoring, VoIP services, scripting, intelligent routing and workforce management. Download our Top 10 Virtual Call Center report for a comparison of the leading virtual call center software solutions.
Top 10 Call Center Software
Call center software enables businesses to provide customers with real-time service and support. Call center platforms will enhance the user experience with features that include insightful analytics and communication recording. Download the Top 10 Call Center report for our comparison of the top call center software solutions.
Top 10 Customer Service Software
Customer service software helps businesses strengthen their client relationships by providing high-quality, timely service and extensive support resources across a variety of communication platforms. Compare leading client service platforms and browse popular features in our Top 10 Customer Service Software report.
Top 10 Help Desk Software
Help desk software improves customer-corporate interactions at the initial point of contact for support, overseeing management of incoming requests and simplifying the customer service process. Download our comparison report of the Top 10 Customer Service products for information on leading help desk vendors and industry trends.
inContact Three-Minute Introduction
Three-minute overview video of inContact featuring CEO Paul Jarman.
Making Sense of the Multichannel Contact Center
Learn how to build on your brand and create loyal customers in every channel.
The Cloud Contact Center Company
Learn more about how inContact can help you increase profitability.
Five Ways to Transform & Improve Your Call Center Culture
Five Ways to Transform & Improve Your Call Center Culture: Presented by Brandon Russell, Director of Operations, CLEARLINK.