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ClickDesk Wonderful Combo – live chat, lite helpdesk, browser phone & social toolbar for websites

ClickDesk is a cloud based live chat tool with wonderful combo features – fastest live chat, lite helpdesk, browser phone and social toolbar.

Applying Remote Support Technology for Maximum Impact

By using remote support, technicians can access the users’ desktop to effectively diagnose and resolve the issues.

Supporting Employees Anytime, Anywhere

New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology.

People + Processes + Technology: Creating a Winning Formula for Customer Support

Service desks can employ the best agents in the world, or run the most sophisticated technologies, but without effectively combining the two, and directing their interactions based on sound processes, they won’t deliver service and support that differentiates. Some service transformation tools, such as remote support, not only improve customer service delivery, but positively impact employees and business processes as well.

Powering Your Global Professional Service Workforce with Web-Based Meeting and Collaboration Tools

This White Paper identifies some of the insights gained from a recent benchmark survey on how globalization drives the need for Professional Service Organization (PSOs) to rely on collaboration and remote service delivery tools like Citrix® GoToMeeting® Corporate and Citrix® GoToAssist® Corporate.

Key Features of Remote Support Software

Remote support software offers a broad range of powerful features that enable anytime, anywhere monitoring and management of critical technology assets. Read on to learn more about the key capabilities of remote support software.

Remote Support 101

With remote support technology, tech support departments provide better support and improve customer satisfaction. The rapidly advancing technology allows tech staff to take control of a remote system to fix problems, illustrate processes, and capture information.

Remote Support Best Practices

Remote support can deliver a positive experience for the end user and greater productivity for the support personnel. Remote support best practices include gaining the confidence and support of both staff and customer, and using the technology as an opportunity to capture information for further analysis.

About Remote Support Solutions

Remote support software helps companies that have multiple locations monitor and provide support to their various branches.

What Is Remote Support Software?

The use of remote support software is on the rise, as companies strive to streamline their global or distributed technical support operations. Read on to learn what remote support software is, and how it is utilized.