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Key Features of Remote Support Software

Remote support software offers a broad range of powerful features that enable anytime, anywhere monitoring and management of critical technology assets. Read on to learn more about the key capabilities of remote support software.

The Features That Matter Most in Today’s Remote Support Software Systems

Remote support software makes it easier and more cost-efficient for IT teams to monitor, manage, and maintain geographically-dispersed technology operations, systems, and components. These powerful, highly functional applications allow any IT professional, in any location, to access, troubleshoot, diagnose, upgrade, or fix any technical asset, anywhere around the world – without ever leaving their desks. How does a remote support software solution enable this? With a variety of cutting-edge features and capabilities such as:

Dynamic Collection of System Information
With remote support software, IT staff can instantly gather and log vital data about systems and their configurations, such as user profiles, hardware specifications, platforms and operating systems, versions of installed applications, etc.

Real-Time Activity Monitoring
Remote support software allows authorized users to track all system activity as it’s taking place. This can facilitate improved performance and decreased downtime by helping IT staff to instantly detect when a problem or event has occurred and correct the issue before operations are negatively affected.

Remote System Operation
IT staff can immediately take control over off-site PCs whenever needed through their remote support software applications. By gaining full operation of both the keyboard and the mouse, and viewing the screen in real-time, they can install new software, patches and fixes, and other files. In addition, they can download and run diagnostic software, anti-virus solutions, or other corrective programs without having to guide end users step-by-step through the entire process.

Advanced Communication Facilities
Remote support software makes it easier for IT professionals and the employees and/or the customers they support to communicate and collaborate. Many of the remote support solutions on the market today offer a variety of ways to interact, including web conferencing, video conferencing, or instant messaging.

Rapid File Sharing
Technology assets come with mountains of documentation. User manuals, help files, and terms and conditions must all be distributed to end users – a task that can be completed quickly and efficiently, even at large organizations, with remote support software and its automated upload and download capabilities. Additionally, IT staff can instantly share programs, bug fixes, patches, and other executables with end users through the same upload/download facilities, which are provided by the majority of remote support software vendors.

State-of-the-Art Security
Allowing remote access to PCs and other technology assets – which often contain proprietary and confidential information – can be a very risky venture. Without the right protection mechanisms in place, the potential for unauthorized system access increases, and sensitive data could fall into the wrong hands. That’s why most of the remote support software solutions on the market offer the latest and greatest in advanced security features. This includes data encryption, permission-based authorizations that require approval from end users before an IT professional takes control of a remote PC or laptop, unique session log ins, automatic session recording, and other capabilities to keep all connections and data sharing fully protected at all times.