3CLogic Contact Center is customer service software that provides users with a multi-channel contact center spanning voice, email, chat and social media channels. The platform allows users to enable a customer self-service portal equipped with IVR capabilities, build customizable IVR menus that utilize predetermined agent skill groups and manage high call volume through wait-time and position in queue updates, as well as a ‘call-back’ offer.
CallFire IVR is interactive voice response software that enable users to set up surveys, polls, appointment reminders and payments, and is designed to facilitate both inbound and outbound uses. The platform is designed with ease-of-use in mind through drag-and-drop menus of XML functionality, enables customers to interact through keypress, and is equipped with automated call routing capabilities.
Buzzstream is PR and marketing software that enables users to research influencers, manage contact relationships and conduct personalized outreach campaigns. The platform discovers influencer contact information, social profiles and site metrics, tracks contact interactions and provides a centralized repository for all contact data.
Connect First Comprehensive ACD is automatic call distribution software designed to be implemented out-of-the-box with minimal configuration, can simultaneously distribute multiple calls to the most appropriate agent or location through geospatial routing, and instantly routes calls based on predetermined logic. The platform allows users to define routing paths based on multiple aspects including agent skill sets and level, language and ranking, is designed to work with both low and high volume operations, and applies all configuration and preferences across all administrative interfaces.
Cougar Mountain provides business accounting software and hardware solutions. Cougar Mountain DENALI Point of Sale configures for a business of any size.
CallFire Call Tracking is call center software that enables users to purchase local and toll free numbers from the vendor’s database for advertisement campaign uses. The platform supports both a local presence as well as a global presence, enables users to respond via text messages, and tracks call activities and data through Google Analytics.
Cougar Mountain SaaS Accounting provides all the features and functionality of enterprise accounting software. The solution includes point of sale, retail and back office capabilities, multiple user access on the same network and real-time financial information monitoring.
ParStream is a real-time big data analytics platform that analyzes structured and semi-structured data for instantaneous decision making. Because data is constantly changing, ParStream updates the platform consistently so that this real-time action improves the way businesses process and deliver their solutions.
Hyperglance is IT management software that provides users with topology visualizations designed to assist users in understanding IT architectures, diagnose IT system issues, and provides visibility into what dependencies are impacted. The platform automates data aggregation and topology creation, provides users with rich data and metrics insights, and is an integrated and interactive 360 degree topology tool.
ReliaCloud is a hosted private cloud IT infrastructure that equips users with advanced disaster recovery tools and focuses on security, accessibility, complicance and company-specific customization needs. The software is built products and capabilities from Cisco, EMC and VMware, is delivered in dedicated and shared resource pools from multiple Tier III data centers, and is designed to work with a company’s existing IT system.