Glance is cobrowsing, screen sharing and one-way agent video software designed to assist customers with visual solutions and engagement tools. The platform is equipped with smart connect technology that detects any online customer presence and responds with the appropriate functionality, as well as omni-channel support tools for sales, customer services and tech support across multiple devices and from any location.
Fuze Hosted Telepresence enables companies to videoconference, collaborate and engage in HD telepresence from any device in the world.
Mikogo is web conferencing and screen sharing software that facilitates online meetings, training sessions and remote support, and is designed as a join via browser system to allow participants to join meetings without requiring any software downloads. The platform is cross-platform and supports meetings on both PC and Mac computers, enables users to share desktops, documents or application windows with up to 25 participants during meetings, and allows users to shift presenter status to any participant in the meeting.
eBLVD Remote Desktop is remote control and support software that enables users to access computer, files, and applications from remote locations via any web browser. The platform supports file transfers between devices without email or thumbdrives, enables users to perform copy and paste functionality between computers, and is built with remote login and logoff capabilities in order to ensure a secure system.
Talent Chaser is an evidence-based recruitment method that specializes in two functions: the in-depth recruitment of company personnel as well as day-to-day management of staff. By putting their applicants through a screening process, the software finds individuals that accurately fit the right position for a job.
digitalmeeting Video Conferencing is a fully featured hosted video conferencing solution that offers IP multicasting for better speed and resolution.
digitalmeeting Audio and Web Conferencing offers secure technology for online audio, web and video conferencing.
FocalScope is customer service software equipped with a help desk ticketing system, live chat capabilities, and a phone call center functionality. The platform facilitates service desk functionality across multiple channels including phone, email, live chat and social media, ensures agents have access to relevant customer data including open orders and purchase history, and is equipped with a shared email ticket inbox to ensure all services tickets are visible and resolved.
h2desk is help desk and live chat software that converts chats and conversations into support tickets, enables users to create predefined messages for frequently asked questions, and automatically sends users alerts when ticket SLA time is approaching its expiration. The platform allows users to create and implement tutorials, manuals and troubleshooting tools, is equipped with both manual and automated ticket-to-agent assignment tools, and is designed to allow agents to respond directly from their email inbox.
Get Satisfaction provides customer engagements tools for a variety of communities, including marketing, support, ecommerce, and product.