Alliance Contact Center is call center software that provides users with integrated multi-channel inbound and outbound capabilities designed to support multiple processes including order placement, record updates, payment processes, remote support processes and service call scheduling. The platform provides users with visual alert settings, automated escalation processes, and scripting and question trees for service call assistance.
Contactually is CRM software that enables users to track contacts and identify the best times to reach out via email, text, card or call. The platform synchronizes email, phone and communication history, allows users to import spreadsheets in order to manage entire networks from a centralized system, and facilitates contact sharing with team members.
Crowdtap is social monitoring and social marketing software that provides users with customer insights, enables users to create branded content and facilitates earned loyalty processes. The platform utilizes research tools to identify customer preferences to create ideal messaging and positioning, enables users to implement product trial and review processes, and facilitates UGC and content sharing activities.
Crushpath CRM is a customer relationship management software that features include deal metrics to track data on leads, and a coach application that reminds team members of tasks and sends out announcements, all in order to achieve a more efficient deal-closing process. In addition, Crushpath CRM also promotes team collaboration and clarity in communication.
Through performance tracking and target site identification, 3CSI CustomerConnect Portal helps users keep track of activity and find their client’s target audiences.
Host Analytics Modeling is a business intelligence software solution that improves financial and operational agility. Users can quick analysis with create business models that align and link with financial plans and forecasts. The platform allows for plans to be built by forecasting with Excel.
Longview 7 provides companies with the tools necessary to obtain, evaluate and report on business figures in real-time by programing and systematizing important fiscal processes.
Comm100 Help Desk is help desk software that requires no installation or maintenance and is 100% hosted by Comm100. The platform is run on high-end HP servers, utilizes RAID ADG to protect data from hard disk failure, and enforces backup and disaster recovery plans.
Comm100 Email Marketing is email marketing software that maintains a positive sender reputation with all major ISPs in order to ensure a high email delivery rate, and is a licensee of TRUSTe in order to provide information privacy. The platform is fully hosted by Comm100 and requires no installation or maintenance, provides users with a library of email templates focused on various fields, and is equipped with a WYSIWYG HTML email editing tool.
Through a help desk system that allows IT providers to quickly create tickets and easily run reports, Spiceworks IT Management helps IT providers increase workflow productivity within their organizations by making it easier to monitor network activity.