Contact vendor directly for pricing information.
Product is available as an on-premise solution.
Vendor works with large businesses and multinational enterprises.
ARX, Inspired, Kyocera, Johnson Controls, Konica Minolta
Alliance Contact Center is call center software that provides users with integrated multi-channel inbound and outbound capabilities designed to support multiple processes including order placement, record updates, payment processes, remote support processes and service call scheduling. The platform provides users with visual alert settings, automated escalation processes, and scripting and question trees for service call assistance.
The software is equipped with a single point of entry for access to all customer information such as customer-specific contract, warranty and service-level information. Additionally, the platform enables users to access up-to-date field service statuses, works as a knowledge base for product- and service-related issues and questions, and is equipped with CTI (Computer Telephony Integration).
Astea was founded in 1979 and is headquartered in Pennsylvania.