Product is available as a SaaS solution.
Vendor works with customer service managers and customer service representatives.
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Comm100 Help Desk is help desk software that requires no installation or maintenance and is 100% hosted by Comm100. The platform is run on high-end HP servers, utilizes RAID ADG to protect data from hard disk failure, and enforces backup and disaster recovery plans.
The software is fully cross-browser compatible and is accessible via IE, FireFox, Chrome, Opera and Safari, as is built with a integrated ticket submission functionality that allows customers to view and manage all submitted tickets. Additionally, the platform supports a knowledge base functionality designed to enable users to search for related articles and answers to common questions in order to resolve common issues.
Comm100 was founded in 2009 and is headquartered in Vancouver, British Columbia.