Synthesio Social Listening is social intelligence and social channel monitoring software that offers custom sourcing operations designed to ensure that system monitors the most relevant websites pertaining to the user’s target audiences. The platform is equipped to monitor 100,000 sites across 197 countries, 80+ languages and 22 ASA languages, and delivers high quality content, behavior and user preference data.
Transera Contact Center Software is a cloud-based call center solution that eliminates the need for a dedicated connection between the customer and the phone agent. Any Internet-enabled computer can tap into the software solution, simplifying access for outsourcers and agents alike.
Transera’s Customer Engagement Tools is a platform of software designed to support a company’s customer engagement. The software provides centralized management and control over a business’s global contact center as well as globally maintained scripts for centralized quality and control.
Pega CRM provides users with recommendations for ideal actions in every step of the sales and service process. As a result, users can maximize the amount of revenue per interaction and drive customer satisfaction.
Pega Case Management helps users resolve customer problems with efficiency and consistency. To do this, the platform provides customer service agents with complete information displays, recommends agents to cases based on expertise, and adapts to case complications on the fly.
Pega BPM uses business rules and analytics to generate business solutions and to drive the user’s company’s efficiency in end-to-end processes. The software automates complex work processes, adapts to customer and market trends and changes in real-time, and provides real-time progress and alerts for company initiatives.
Telligent Enterprise is a social community software aimed at bringing together your company’s workforce from across the globe to meet in virtual, interactive workplaces. Users can create their own social profiles, with which they can blog, edit wikis, participate in activity feeds, and post in forums
In today’s challenging business environment, midsize manufacturers are faced with increasing pressures from both domestic and overseas competition—pressures to reduce costs, improve and maintain quality and decrease lead times.
There’s no question that the printed circuit board (PCB) manufacturing market has changed dramatically in recent years. Whereas 30 percent of the world’s production of boards of all types took place in Europe and North America in 2002, by 2007 that market share had declined to 17 percent with the majority of production now coming from China and Japan and with Taiwan, Korea and the rest of Asia increasing production year-over-year.
RapidResponse is supply chain management software that enables enterprises to attain a cloud-based control tower solution that integrates key functional processes such sales and operations planning (S&OP), demand planning, supply and capacity planning, supplier collaboration, and many other connected areas. With the ability to replace multiple legacy demand and supply planning systems and the typical myriad of accompanying spreadsheets, a control solution using RapidResponse enables a company to leverage a single product to operate in an orchestrated fashion, driving optimal performance.