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– Transera Contact Center Software Review

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This software is offered as a software-as-a-service solution.

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Transera works with enterprise companies across all industries.

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Transera Contact Center Software

- Transera Contact Center SoftwareTransera Contact Center Software is a cloud-based call center solution that eliminates the need for a dedicated connection between the customer and the phone agent. Any Internet-enabled computer can tap into the software solution, simplifying access for outsourcers and agents alike. The program is fully scalable and handles call center tasks such as matching high-profile customers with high-end agents, queuing and distributing calls, call monitoring and recording, and real-time operations analytics.

About Transera
Founded in 2004, Transera is headquartered in Sunnyvale, CA. The company secured $19 million dollars in funding in 2009 and is recognized by the Premiere Silicon Valley Organization as a pioneer in virtual contact centers. Transera received a 2007 Product of the Year Award from Internet Telephony Magazine and a 2010 Product of the Year Award from Customer Interaction Solutions Magazine.

Transera Contact Center Software Key Features

  • Centralized reporting and analytics
  • Automatic call queuing and distributing systems
  • Real-time call monitoring
  • Multimedia customer interaction management
  • Multi-site threshold alerts

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