Contact vendor directly for pricing information.
Product is available as a SaaS solution.
Vendor works with enterprise companies across a variety of fields, including healthcare, retail, financial services, insurance, communications, public sector, and transportation.
Xchanging, TCDRS, Aegis, Aegon, AIG
Pega Case Management helps users resolve customer problems with efficiency and consistency. To do this, the platform provides customer service agents with complete information displays, recommends agents to cases based on expertise, and adapts to case complications on the fly.
Additionally, past cases can be saved as templates to be used for potential similar cases in the future, and management can create and define case types. The platform can handle event-driven, structured, and unstructured cases and can automate and handle all of the processes, content, and personnel that go into resolving cases.
Pegasystems was founded in 1983 and is headquartered in Cambridge, Massachusetts.