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Pegasystems Pega Case Management Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as a SaaS solution.

Customer Focus

Vendor works with enterprise companies across a variety of fields, including healthcare, retail, financial services, insurance, communications, public sector, and transportation.

Select Customers

Xchanging, TCDRS, Aegis, Aegon, AIG


About Pega Case Management

Pegasystems Pega Case Management Pega Case Management helps users resolve customer problems with efficiency and consistency. To do this, the platform provides customer service agents with complete information displays, recommends agents to cases based on expertise, and adapts to case complications on the fly.

Additionally, past cases can be saved as templates to be used for potential similar cases in the future, and management can create and define case types. The platform can handle event-driven, structured, and unstructured cases and can automate and handle all of the processes, content, and personnel that go into resolving cases.

About the Company

Pegasystems was founded in 1983 and is headquartered in Cambridge, Massachusetts.


Pega Case Management Key Features

  • Complete visibility for each case
  • Adapts to situations in real-time
  • Easily integrates with other content management solutions
  • Adaptive case flow
  • Previous cases can be saved as solutions for future similar inquiries
  • Easily create case types, sub-cases, and tasks


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