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Pega Case Management Review

Product Snapshot

Technology

Software-as-a-Service

Customer Focus

Pegasystems works with enterprise companies across a variety of fields, including healthcare, retail, financial services, insurance, communications, public sector, and transportation.

Select Customers

Xchanging, TCDRS, Aegis, Aegon, AIG

Pega Case Management

Pega Case ManagementPega Case Management helps your company resolve customer problems with efficiency and consistency. To do this, Pega Case Management provides customer service agents with complete information displays, recommends agents to cases based on expertise, and adapts to case complications on the fly. Additionally, past cases can be saved as templates to be used for potential similar cases in the future, and management can create and define case types. Pega Case Management can handle event-driven, structured, and unstructured cases and can automate and handle all of the processes, content, and personnel that go into resolving cases.

About Pegasystems
Since 1983, Pegasystems has been integrating business rules into Business Process Management (BPM) technology. The company has been ranked consistently as a BPM industry leader for the past five years. Pegasystems holds a yearly PegaWORLD conference, where businesses can learn about the company’s BPM and CRM solutions. Pegasystems has won a number of awards, including the 2009 Yphise Award and recognition as a leader in the “Magic Quadrant for CRM Customer Service Contact Centers” by Gartner.

Pega Case Management Key Features

  • Complete visibility for each case
  • Adapts to situations in real-time
  • Easily integrates with other content management solutions
  • Adaptive case flow
  • Previous cases can be saved as solutions for future similar inquiries
  • Easily create case types, sub-cases, and tasks

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