Browse Business Software Categories
This product is no longer available
This product has been renamed or acquired by another company. You can find the new product offering at Broadsoft BroadWorks.BUSINESS PERFORMANCE MANAGEMENT
CALL CENTER
– Transera’s Customer Engagement Tools Review
Product Snapshot
Product Pricing
Contact the vendor directly for pricing information.
Technology
Transera’s Customer Engagement Tools is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Transera works with small to mid-size businesses in many different industries.
Select Customers
Office Depot, Tivo, American Red Cross, Guthy Renker and Roland.
Transera’s Customer Engagement Tools
Transera’s Customer Engagement Tools is a platform of software designed to support a company’s customer engagement. The software provides centralized management and control over a business’s global contact center as well as globally maintained scripts for centralized quality and control. The application offers real-time operational dashboard across sites, channels and systems with unified operational performance reporting across systems and channels. The platform comes with predictive analytics for continual learning, improvement and repeatability of business outcomes.
About BroadSoft
The company was founded in 1998 and is headquartered in Gaithersburg, Maryland.
Transera’s Customer Engagement Tools Key Features
- Centralize management and control a business’s global contact center
- Optimize existing systems and agent behaviors through analytics
- Globally maintained scripts for centralized quality and control
- Real-time operational dashboard across sites, channels and systems
- Unified operational performance reporting across systems and channels
- Predictive analytics for continual learning, improvement and repeatability of business outcomes
Products Similar to - Transera's Customer Engagement Tools
