Tivoli – Improving Service Delivery, Integration and Time to Market in Banking
Rob Thompson of SunTrust Bank discusses how automation with IBM Tivoli IT service management software has improved service delivery, integration and speed to market.
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CA Technologies IT Service Desk Manager
CA Technologies IT Service Desk Manager is an IT help desk solution that helps businesses provide quality, consistent IT service support to their employees. This IT service desk solution affords visibility into a company’s IT infrastructure so that problems can be identified and corrected before they disrupt operations.
CA Service Desk Manager – What’s New in 12.6
CA Service Desk Manager r12.6 video demonstration on the new features in releases 12.6. They focus on analyst productivity enhancements and UI refresh. These are in addition to the full featured Service Desk Management solution.
CA Service Desk Manager – Support Automation
Self-Service with CA Service Desk Manager 12.6. Empowering analysts to lower MTTR and increase first call resolution by using Support Automation.
CA Service Desk Manager – Change Impact Analysis
CA Service Desk Manager r12.6 video demonstration on Change management focusing on change impact to service disruptions and reduce the risk to the business.
ManageEngine ServiceDesk Plus
ServiceDesk Plus is an ITIL ready web-based help desk and asset management solution. It integrates help desk requests and assets to allow businesses to manage their IT more effectively.
ManageEngine ServiceDesk Plus Overview
ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. The overview helps you to understand different editions of ServiceDesk Plus and the features which are offered.
What’s New in ManageEngine ServiceDesk Plus 8.0
Know the list of new features and their benefits in our latest release 8. ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively.
ITIL Simplified – ManageEngine ServiceDesk Plus
A Simple Overview of ITIL for those who don’t have the time. Get to know about the ITIL Best Practices, the different processes and how to implement it for your organisation.
– Microsoft Lync
Microsoft Lync is a unified communications and web conferencing platform that delivers a connected experience to end users.