The last thing any business wants is customers calling back repeatedly, growing more frustrated each time, just to get a seemingly simple issue resolved. Improving first call resolution is one of the most important aspects of call center operations, and it’s definitely something that all your agents need to be trained in to ensure consistent results.
Firms almost always consider software-as-a-service (SaaS) as a cost-advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model necessarily has a cost crossover point and if so, when?
As you take advantage of all that a new ERP solution can provide, companies can now also take advantage of all that the cloud can provide. Massive money and time savings, increased flexibility, increased security, and worldwide access are just a few reasons why cloud ERP solutions are sharply on the rise.
ITIL is a method for organizing and delivering your IT services using best practices to help you give your team the utmost in efficiency, quality and collaboration. ITIL standardizes and formalizes the way service desk functions are delivered, among other IT elements. Through the shared knowledge of businesses, IT minds, and IT experts across several industries, ITIL continues to be a valuable resource to your organization.
Information Technology (IT) is one of the most critical elements within any business, demanding a practical approach to service management. This practical approach is found in the IT Infrastructure Library (ITIL), a process-based, best practices framework developed for IT service management.
As the economy continues to swoon, and companies look for less expensive ways to bring together groups from all over the world, web conferencing solutions have become more and more popular. There are a number of web conferencing solutions on the market, all with different feature sets and improved technologies. While the features and capabilities needed from web conferencing software depend on the purpose of the presentations, there are several features that no web conference/webinar software should be without.
With an economy that is troubled and travel expenses ever increasing, webinars have found increased favor as a method for all sorts of worldwide collaboration.
Enterprise Resource Planning (ERP) software is one of the more important upgrades ever in business software. It allowed companies to put their entire company under one umbrella, with one program that gave visibility to the entire organization.
Application lifecycle management software offers all the features and functionality needed to facilitate the successful planning, execution, and tracking of all activities throughout the entire technology development lifecycle. Read on to learn more about the powerful capabilities of application lifecycle management software.
The virtual contact center model is becoming increasingly popular among businesses of all types. But, in order to ensure successful operations, companies need to implement a variety of call center software technologies to ensure the highest quality service across the entire network of agents.