– digitalmeeting Audio and Web Conferencing
digitalmeeting Audio and Web Conferencing offers secure technology for online audio, web and video conferencing.
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FocalScope
FocalScope is customer service software equipped with a help desk ticketing system, live chat capabilities, and a phone call center functionality. The platform facilitates service desk functionality across multiple channels including phone, email, live chat and social media, ensures agents have access to relevant customer data including open orders and purchase history, and is equipped with a shared email ticket inbox to ensure all services tickets are visible and resolved.
Innovative Cyber h2desk
h2desk is help desk and live chat software that converts chats and conversations into support tickets, enables users to create predefined messages for frequently asked questions, and automatically sends users alerts when ticket SLA time is approaching its expiration. The platform allows users to create and implement tutorials, manuals and troubleshooting tools, is equipped with both manual and automated ticket-to-agent assignment tools, and is designed to allow agents to respond directly from their email inbox.
– Get Satisfaction Customer Engagement Platform
Get Satisfaction provides customer engagements tools for a variety of communities, including marketing, support, ecommerce, and product.
Help Scout
Help Scout is help desk software that provides users with email management tools and a shared inbox functionality that enables users to work across departments as well as manage multiple products or brands from a single account. The platform is equipped with collision detection tools that shows who is replying to what in real-time, allows users to tag conversations for categorization or automation triggering purposes, and saves replies and common responses for future reference or use.
HESK Help Desk
HESK Help Desk is help desk software designed to receive, organize, track and resolve customer issues, is equipped with an integrated knowledgebase, and supports support teams of all sizes. The platform allows users to submit a question or an issue, transfers submission information into support tickets, and allows users to prioritize tickets based on urgency.
Voxwire
Voxwire is web conferencing software that supports audio and video meetings, text messaging, and website, presentation and screen sharing activities. The platform is scalable and can supports both one-on-one meetings as well as meetings with high numbers of participants, and does not require that meeting attendants download or purchase the platform in order to attend a session.
– PictureTalk
PictureTalk allows real time connections across the internet to open a new set of possibility for collaborating with colleagues, business partners and customers.
DataStax Enterprise
DataStax Enterprise is data management software that provides a distributed, responsive and intelligent foundation designed to build and run cloud applications. The platform allows users to perform advanced indexing and searching via complex queries and includes support for sub-string, fuzzy and full-text searches.
– Enomaly Elastic Computing Platform
Enomaly Elastic Cloud Computing Platform (ECP) allows its users to deliver Infrastructure-as-a-Service functionality. Equipped with an intuitive self-service interface, ECP is focused on helping its users build and deploy applications instead of manage them.